Terms and Conditions of Purchase and Returns

GENERAL CONDITIONS OF SALE

These General Conditions of Use, Conditions of Sale and Privacy Policy, regulate the use of the website, “www.tuladeliaeco.es”, of which LOURDES GARCIA ALLEGUE is owner with NIF: 39719119M (hereinafter “Tuladelia”).

“www.tuladeliaeco.es” is a Spanish online store with address at c/ Balaguer, 22, 30.151-Murcia, with telephone number +34 606 467 758 and with email info@tuladeliaeco.es

These Conditions establish the rights and obligations of all users of the store “www.tuladeliaeco.es” in relation to the products and services offered through the website “www.tuladeliaeco.es”, (hereinafter the "Store").

1. Obligations of the User.

1.1 The user undertakes, in general, to use the Store, to acquire the products and to use each of the Store's services diligently, in accordance with the law, morality, public order and the provisions of these General Conditions, and must also refrain from using them in any way that could prevent, damage or deteriorate the normal functioning and enjoyment of the Store by users or that could injure or cause damage. to the goods and rights of the Store, its suppliers, users or in general of any third party.

2. Products and Services.

2.1 The Store reserves the right to decide, at any time, the products that are offered to users through the Store. In particular, Tuladelia may at any time add new products to those offered or included in the Store, it being understood that unless otherwise provided, such new products will be governed by the provisions of these General Conditions. Likewise, Tuladelia reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different types of products offered in the Store. The prices indicated in the Store are in Euros and include VAT, unless explicitly indicated otherwise.

2.2 This merchant undertakes not to allow any transaction that is illegal, or considered by the brands of credit cards or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. Tuladelia reserves the right to cancel or reject any order from a user-client with whom it has a dispute regarding the payment of a previous order. The sale of alcoholic beverages to minors under 18 years of age is explicitly prohibited.

2.3 Orders placed on the Internet through Tuladelia entail contractual data between the user-client and the Store that will be subject to confirmation and collection. by both parties before shipping.

2.4 Tuladelia undertakes to accept orders in accordance with the terms of the general conditions of sale set forth herein. The user-client declares that he knows and accepts these general conditions of sale before confirming his orders. Confirmation of an order implies, therefore, acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by the store constitute proof of all transactions carried out between Tuladelia and its clients.

3. Procedure and Payment Method for the Products.

3.1 Within a maximum period of twenty-four (24) hours, Tuladelia will send an email to the User, confirming the purchase. This email will assign a purchase reference code, and will detail the characteristics of the product, its price, shipping costs and the information on the different options to make payment for the products to Tuladelia.

3.2 The user who purchases a product through the Store must make the payment using the payment systems specifically detailed in the Store.

3.3 Tuladelia will archive the electronic documents in which the contract is formalized, sending a copy to the user once the purchase is made. The contract will be made in Spanish.

3.4 The order confirmation sent by Tuladelia is not valid as an invoice, only as proof of purchase. The user can download the invoice from his account or request a company invoice. He may also request that it be sent to him by e-mail. It should also be indicated if there is any type of warranty or after-sales service. Delivery: the consumer must be informed about the deadlines, conditions and costs of delivery of products or services, as well as responsibility in the event that the merchandise suffers damage during transport.

Tuladelia allows the following ways to pay for an order:

• Bank transfer.
• Credit card.
• Paypal

3.5 PURCHASE Process

Cart (budget simulation)

Any product from our catalog can be added to the cart. In this, only the items, quantity, price and total amount will be observed. Once the basket has been saved, the taxes, charges and discounts will be calculated according to the payment and shipping information entered.

The baskets do not have any administrative link, it is only a section where you can simulate a budget without any commitment on both sides.

From the basket you can place an order by following the following steps for its correct formalization:

1. Checking the billing information.
2. Checking the billing information.
3. Checking the shipping address.
4. Selecting the payment method.
5. Place the order (buy).

Once the order is processed, the system instantly sends an email to the Tuladelia management department.

4. Return policy.

All products purchased at “www.tuladeliaeco.es” may be returned and refunded through the following form, as long as you inform us of your intention to return the product(s) purchased. s and the rest of the conditions established in this section are met. Here you can download a model (withdrawal model) that you can send to us.

The store is responsible for processing a collection with the transport company of the products you wish to return.

1. Right of withdrawal:

In the event that the return or exchange is unrelated to a defect or error in the product, we accept returns within the first 14 calendar days from the date of receipt.

The refund of the value of the merchandise will be made once we verify its good condition in our warehouse. The customer must assume the costs of return shipping, which will be previously informed before carrying out any return process.

We will process the collection of the items (the transport company will pick them up). and, once here, and we verify that everything is correct, we will pay the amount less the return costs, in the same payment method used when making the purchase.

Tuladelia</ strong> must return the amount, as indicated in Law 3/2014 of March 27, on trade regulation, article 107, without undue delay and, in any case, before 14 calendar days have elapsed from the date in which the merchandise has been returned. The money will be returned using the same means of payment used for the initial transaction.

Exceptions to the right of withdrawal:

• The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
• The supply of goods that may deteriorate or expire quickly.
• The supply of sealed goods that do not are suitable to be returned for reasons of health protection or hygiene and have been unsealed after delivery.
• The supply of goods that after their delivery and taking into account their nature have been mixed in inseparable form with other goods.
• The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose real value depends on fluctuations of the market that the businessman cannot control.

2. Damaged products

In the event that the return is due to the product being damaged or broken due to transport, we ask that you contact us as soon as possible so that we can process the payment for the products. The client will not have to bear any expenses.

3. Incorrect products

If the return is due to the product received not being the one requested, a return or exchange can be made within the first 15 calendar days from the date of receipt. However, it must be communicated as soon as possible to process the exchange for the correct product. The customer does not have to pay return costs.

4. Products with incorrect/incomplete information

In the event that the return is due to the fact that the product received does not comply with the information indicated on the website, a return or exchange can be made within the first 15 calendar days from the date of receipt. However, it must be communicated as soon as possible.possible to process it. The customer does not have to pay return costs.

5. Defective products or lack of conformity of content and services

In the case of defective products, content or, where applicable, digital services, Tuladelia will proceed, in accordance with the provisions of art. . 117 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, with the correction of said lack of conformity, the reduction of the price or the termination of the contract, as appropriate and depending on the conditions of the product, responding itself or through the supplier/distributor/manufacturer, procedures that will be free of charge for the consumer and user.

6. Used products

The return of used and/or manipulated products will not be accepted.

How is the money returned?

The refund of the amount is will be made to the same card or PayPal account in which the order was paid. If you pay by transfer, you will be asked for your account number and IBAN to be able to make the payment. We may withhold reimbursement until we have received the goods or until you have provided proof of return of the goods, whichever condition comes first. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Special cases

• In the event that the customer rejects the merchandise once here, the amount of the products will be refunded. Tuladelia reserves the right to charge the customer the return costs.
• Intimate use products do not accept exchanges and/or returns as indicated in article 103 of Law 3/ 2014, March 27.
• Returns of fresh and/or refrigerated food products (fruit, vegetables, meats, dairy products, vegan products...) are not accepted.

5. Customer Service.

5.1 For any incident, claim or exercise of their rights, the User may send an email to the address info@tuladeliaeco.es or call +34 606 467 758.

Purchasing process: the steps they must follow to place an order must be explained to the consumer, as well as the payment, billing and confirmation methods offered. It should also be indicated if there is any type of guarantee or after-sales service.

6. Home Delivery Service.

6.1 The territorial scope of sales through the Store is exclusively for the areas indicated on the page, so the delivery service will only be for said territory. The products purchased through the Store will be sent to the delivery address that the User indicates once payment has been verified, with the maximum delivery period being thirty (30) days established by default in the Law unless otherwise specified. otherwise at the time of purchase. Shipments to post office boxes are not accepted.

6.2 The cost of shipping is not included in the price of the products. At the time of purchasing the product, the user will be informed of the exact shipping cost and other additional costs that may arise.

7. Intellectual and Industrial Property.

7.1 The User recognizes that all elements of the Store and each of the products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of its contents, and the computer programs used in relation to them, are protected by intellectual and industrial property rights of Tuladelia itself or of third parties, and which the General Conditions do not attribute to it with respect to said industrial and intellectual property rights, no other rights other than those specifically contemplated therein.

7.2 Unless authorized by Tuladelia or, where applicable, by the third party owners of the rights. corresponding rights, or unless legally permitted, the user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow access to the public through any form of communication. public of any of the elements referred to in the previous paragraph. The user must use the materials, elements and information accessed through the use of the Store solely for their own needs, obligating not to carry out, directly or indirectly, commercial exploitation of the materials, elements and information obtained through

7.3 The user must refrain from evading or manipulating any devicesstandards established by Tuladelia or by third parties in the Store.

8. Data Protection.

In order to guarantee and protect the privacy and confidentiality of the personal data of the users of our website and in order to protect their intimacy and privacy, we have drafted, in accordance with current legislation, the Privacy Policy.

The terms included in it and especially the duty of confidentiality will be mandatory for all internal or external personnel who work or could work with us and who have access to the data provided, either while browsing our Website, through the use of our forms or during the contracting or provision of services.

We reserve the right to modify the content of this Privacy Policy, in order to adapt it to legislative or jurisprudential developments, as well as to the reports or opinions issued by the Spanish Data Protection Agency or the Working Group of Article 29.

We advise Users that, each time they access our website, they review this text to make sure of the purposes and uses that we can make of your data.

The Privacy Policy will be part of and will be permanently linked to the provisions of our Legal Notice, in the Legal Conditions of the contracted service and in our Cookies Policy.

At all times we will indicate the date of the last update of the Privacy Policy so that users know the effective content that applies to them and the date of the last revision.

Tuladelia states that this Privacy Policy is adapted to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (hereinafter RGPD ).

9. Passwords.

9.1 Tuladelia will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to access the services provided through the website. The user must keep the passwords under their sole responsibility in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of any kind that may arise from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The user agrees to notify Tuladelia immediately of any unauthorized use of their password, as well as access to it by unauthorized third parties.

10. Cookies.

10.1 Tuladelia uses cookies in order to improve its services, facilitate navigation, maintain security, verify the user's identity, facilitate access to personal preferences and track your use of the Store. Cookies are files installed on the computer's hard drive or in the browser's memory in the folder preconfigured by the operating system of the user's computer to identify them.

10.2 If the user does not want it to be installed on your hard drive a cookie, you must configure your Internet browsing program not to receive them. Likewise, the user may freely destroy cookies. If the user decides to deactivate cookies, the quality and speed of the service may decrease and they may even lose access to some of the services offered in the Store.

11. Conflict resolution

EUROPEAN PLATFORM FOR E-COMMERCE DISPUTE RESOLUTION. We inform consumers that the online consumer dispute resolution platform (“ODR Platform, Online Dispute Resolution”) is operational for all countries in the European Union, including Spain.

In the case of Spain, the European Commission has designated the European Consumer Center attached to the Spanish Agency for Consumer Affairs, Food Safety and Nutrition, as a contact point for the platform, to assist and support the submission of complaints through the aforementioned platform.

From the entry into force of Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, relating to the alternative resolution of consumer disputes and Regulation 524/2013 of the European Parliament and the Council, we are obligedtwo to inform our buyers about the existence of the platform. Therefore, we inform our users that in the event of any conflict with the Tuladelia consumer, there is a new, simple, multilingual and accessible European procedure for resolving the same. Which consists of the following: The consumer must access this platform and complete the online claim form. Once filled out, it will be sent from the same platform. The claim will be sent to Tuladelia, who will propose an alternative conflict resolution entity to the consumer. Once the consumer and the seller agree on the mediation entity that will resolve their conflict, the platform will send the claim to the chosen entity.

The mediation entity will take care of the case by electronically and will propose a solution within a maximum period of 90 days.